Contact Ruby Avenue
Get in touch. We don’t bite. Probably.
Questions about an order, sizing, a product or something else Ruby Avenue-related? Send us an email or give us a call and we’ll get back to you as soon as we can.
We aim to reply to all enquiries within 24 hours.
Three useful things to know
Call.
Email.
24 Hours.
Replies Within 24 HoursWe aim to get back to every enquiry quickly
Call Ruby Avenue07584 188337
Email Directlypaul@rubyavenue.co.uk
Order Question?Include your order number if you have one
Contact Options
However you prefer to get in touch.
Email is usually best when you need to send order details, photos or measurements. For something quicker, you can also give Ruby Avenue a call.
Send us the details.
Best for order questions, sizing help, photos, custom enquiries or anything that needs a little more detail.
Phone
Rather just call?
Tap the number on mobile to call directly. Useful when explaining the problem by email would somehow take longer than solving it.
What Can We Help With?
Pretty much anything Ruby Avenue-related.
A few of the more common reasons people get in touch. You are not legally required to fit neatly into one of them.
01 / Orders
Order Questions
Questions about an existing order, delivery, tracking or something that has arrived? Include your order number where possible so we can find it faster.
02 / Products
Sizing & Products
Unsure about sizing, garment colours, a particular design or something shown on the website? Ask before guessing. It tends to end better.
03 / Custom
Something Custom?
Looking for something specific? Ruby Avenue also takes on selected custom clothing and small-run projects. Send over what you have in mind and we will let you know what is possible.
Before You Get In Touch
A little information goes a long way.
Nobody enjoys twenty-seven emails to establish something that could have been mentioned in the first one.
01 / Existing Order
Include Your Order Number.
If the question is about an order you have already placed, include the order number so we can find the right details straight away.
02 / Sizing Help
Send Measurements.
For sizing help, measurements from a T-shirt or hoodie you already own are much more useful than height alone. Clothes remain annoyingly three-dimensional.
03 / Custom Work
Tell Us What You Need.
For custom enquiries, include the garment type, approximate quantity, deadline and any artwork or ideas you already have. Rough ideas are completely acceptable.
Response Time
We aim to reply within 24 hours.
Ruby Avenue is an independent business, so you are contacting a real person rather than disappearing into a customer-service labyrinth.
We aim to respond to enquiries within 24 hours. Occasionally life, orders and the general behaviour of the universe may interfere, but we will get back to you as quickly as possible.
No question after all? Excellent. Go look at the clothes.
Original graphic T-shirts and hoodies designed by Ruby Avenue, made to order and available in selected colourways.
